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最新快递企业申诉红黑榜出炉

2019-1-29 09:35 | 来自:商用车新网

       1月28日,国家邮政局发布2018年12月邮政业消费者申诉情况通告。


       通告显示,2018年12月,国家邮政局和各省(区、市)邮政管理局通过“12305”邮政行业消费者申诉电话和申诉网站共处理消费者申诉220110件。申诉中涉及邮政服务问题的6070件,占总申诉?#24247;?.8%;涉及快递服务问题的214040件,占总申诉?#24247;?7.2%。

       受理的申诉中?#34892;?#30003;诉(确定企业责任的)为9385件,比上年同期下降70.7%。?#34892;?#30003;诉中涉及邮政服务问题的664件,占?#34892;?#30003;诉?#24247;?.1%;涉及快递服务问题的8721件,占?#34892;?#30003;诉?#24247;?2.9%。

       12月,消费者对邮政服务问题申诉6070件,环比下降2.3%,同比下降55.0%。消费者对邮政服务申诉的主要问题是投递服务、邮件延误和邮件丢失短少,分别占申诉总?#24247;?3.3%、26.7%和22.7%。消费者对邮政服务问题申诉环比增长的有违规收费、邮件丢失短少和邮件损毁,同比均呈下?#30331;?#21183;。

       12月,消费者对快递服务问题申诉214040件,环比下降5.9%,同比下降25.9%。消费者对快递服务问题?#34892;?#30003;诉8721件,环比增长75.0%,同比下降70.2%。消费者对快递服务?#34892;?#30003;诉的主要问题是延误、投递服务和快件丢失短少,分别占?#34892;?#30003;诉总?#24247;?1.7%、30.6%和25.9%。消费者对快递服务问题?#34892;?#30003;诉环比增长明显的有快件延误、丢失短少和投递服务,同比均呈下?#30331;?#21183;。

       此外,12月,消费者对快递企业?#34892;?#30003;诉处理满意率(消费者对快递企业?#34892;?#30003;诉处理满意件数与快递企业?#34892;?#30003;诉总量之比)为99.4%,低于全国平均?#34892;?#30003;诉处理满意率的快递企业有6家;全国快递服务申诉率(快递企业?#22570;?#19975;件业务量发生申诉问题的件数)为39.50,高于全国平均申诉率的快递企业有10家。
【凡属本站原创文章,如转载请注明“来自:商用车新网”】

发布者: yangxk| 来自: 国家邮政局|
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